Refund Policy

What is your return policy?

That depends on the reason for the return. If we ship the wrong order (which very rarely does happen) then we will make it right, no charge to you at all. If you measured wrong or otherwise ordered incorrectly, you can return your order within 30 days of delivery and the following refund deductions will apply: 20% restocking fee, return shipping charge, original shipping charge. Please take the time to measure your forklift carriage and make sure you are ordering the correct sizes. If you have any questions at all, you can call 888-624-1101 or email